Frequently Asked Questions

Welcome to our FAQ.

1. What is Sunday Sparks Clothing Co.?

Sunday Sparks Clothing Co. is an e-commerce store & Rosetown-based fashion boutique that sells trendy and stylish clothing for the modest modern woman. With unique Sunday Sparks brand designs straight from the creative vision of founder Sophia Sparks, our grey label in-house brand was created to ensure that modesty and elegance never sacrificed comfort or charming practicality. We use convenient fabrics that withstand the wash cycle and don't require laborious trips to the dry cleaners. The use of a "Feels like linen, washes like polyester" weave in our romantic dresses means you can enjoy the airy feel of a fabric, and trust it to withstand a delicate cycle. Check out two of our bestselling dresses that use this fabric, The Dolly Dress and The Louise Dress. We were founded on the tenets of kindness, sustainability, compassion, goodness, and a willingness to evolve with our clients in mind. Our business is family-owned and operated, based in Saskatchewan, Canada.

2. Can I return an item?

Absolutely! You're allowed to change your mind or decide to swap your new item for something else. We have a 7-day return policy, which means you have 7 days after the date the courier has marked your item as "Delivered" or "Picked Up" to initiate a return.

Please note that our store provides returns in Store Credit or Item Exchange only, and all returns issued a Store Credit will be subject to a 10% Restocking Fee. There are no exceptions to this policy. If you have any questions before placing an order, please reach out to us at hello@sundaysparks.com. We want to ensure you'll LOVE your purchase!

Only regular priced items may be refunded, with the exception of certain ineligible items (see Section 4. below). Unfortunately sale items cannot be refunded.  This includes items purchased with a discount code.

3. Are returns free?

As much as we'd like to provide free return labels, return shipping will be at the expense of the buyer. Once approved, you will receive the shipping information of where to send the item(s) you'd like to return. Please be sure to share the tracking information with us once you have shipped your return.

4. What types of items can I return?

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. It must be free of scent, stains or marks, and devoid of any lint, dust, or pet hair. You’ll also need to provide your Order Number and Reason for Return.

Please note that undergarments, swimsuits, accessories, jewellery, makeup, and beauty products are NOT eligible to be accepted as a return due to hygiene and safety reasons.

5. Can you help me start the Return Process?

To start a return, please contact us at hello@sundaysparks.com with your Order Number and Reason for Return. We will respond to you within 48 business hours. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

6. What if I receive a defective/wrong item?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right. If there is an error in quality control, or the the package arrives damaged, we will either replace your purchase or work with the courier to make it right.

7. Do you offer Free Exchanges?

Yes, we do! In cases of exchanging an item for another colour or size, we are here to help you get the best fit or shade for your body type or complexion. To receive your Free Exchange Label, please email us at hello@sundaysparks.com.

8. Can I talk to a real human?

We are all real humans here - yay for local businesses employing real humans! If you'd like to reach us, please feel free to reach out in any of the following ways and we'll be sure to get back to you as soon as we can. Please note: our chat option on our website (www.sundaysparks.com) is always available to help you answer quick questions, but to receive a formal response the following communication methods are preferred:

Email: hello@sundaysparks.com

Facebook: /sundaysparksclothingco

Instagram: @sundaysparksclothingco

WhatsApp Business Chat: 306-381-6261

9. Was my Return approved?

We will notify you once we’ve received and inspected your return and let you know if your return was approved or not. If approved, you’ll be automatically issued Store Credit for the original purchase amount. Please note that the Store Credit will arrive in the form of an email to the email address used at the time of placing the order, and the currency will be in CAD.

10. Where do you ship from?

We are based in Saskatchewan, Canada, and all of our shipments originate from Rosetown and/or Saskatoon within the province of Saskatchewan.

11. Do you ship internationally?

For domestic orders within Canada, free shipping is offered for purchases over $100 CAD. For orders shipping to the United States, a flat rate shipping of $34.99 CAD will be charged. Orders over $200.00 CAD will ship to most U.S. States for free. For orders outside of Canada and the United States, an international shipping rate will apply. Please email us at hello@sundaysparks.com for rates.

All duties, taxes, and fees incurred are the sole responsibility of the buyer.

12. What is a pre-order item?

In order to do our part in keeping the earth a greener place, we offer pre-order items for purchase that are shipped to us according to demand from our customers - you! These items come from our trusted suppliers and take 10-14 business days to arrive. Once the items arrive to us, please allow 2-3 business days for the item to begin its way to you. This allows our boutique to offer you a variety of styles and more options you love!